Chase Cross Flower Delivery Service: Terms, Payments & Customer Rights

Online Flower Delivery Chase Cross: Terms & Conditions

Customer Terms & Conditions for Flower Delivery Chase Cross

Thank you for choosing Flower Delivery Chase Cross for your floral needs. These Terms and Conditions govern your use of our website and the purchase of flower delivery services within Chase Cross and the surrounding areas. By placing an order with us, you agree to be bound by these Terms and Conditions. We encourage you to read them carefully prior to placing your order. If you do not agree to these terms, please refrain from using our flower delivery services.

1. Scope of Service

Our service provides online ordering and delivery of flowers and related products to customers within Chase Cross and neighbouring areas. The specific areas covered by our delivery service are subject to change and may be confirmed during the order process. All references to "Flower Delivery Chase Cross", "we", "our", or "us" in these Terms and Conditions refer to the website and the company operating the flower delivery service.

2. Order Process

2.1 Placing an Order
Orders can be placed online through our website at any time. To ensure successful delivery, it is the customer’s responsibility to provide accurate details, including recipient name, delivery address, contact information, and specific delivery instructions if applicable. Once you select your desired flowers or gifts, you will be guided through an easy checkout process to confirm and place your order.

2.2 Order Confirmation
Upon completion of the order process, you will receive an on-screen confirmation and, where contact details are provided, an electronic confirmation summarising your order details. This confirmation means we have received your order request. We reserve the right to accept or decline your order for any reason, including (but not limited to) unavailability of stock, incomplete details, or inability to deliver to your specified location.

2.3 Product Availability
All products displayed on our website are subject to availability. Occasionally, sustainable sourcing or seasonal changes may result in certain flower varieties or colours being unavailable. In such cases, we reserve the right to substitute with an equivalent product of similar value and style. We will make every effort to meet your preferences and notify you of major substitutions where practicable prior to dispatch.

2.4 Delivery Schedule
Delivery times and dates can be selected at checkout. While we strive to meet your preferred delivery slot, delivery times are not guaranteed and may be affected by weather, road conditions, or unforeseen circumstances. We will always contact you promptly where delays may occur or if delivery is not possible as scheduled.

3. Payments

3.1 Accepted Payment Methods
Payment for all orders must be made at the point of purchase. We accept commonly used debit and credit cards in the UK, and other payment methods as specified on our website. All payments are processed securely using recognised payment platforms.

3.2 Pricing
All prices shown on our website are in Pounds Sterling (GBP) and include VAT unless otherwise stated. Delivery charges, where applicable, are clearly indicated prior to payment. Prices are subject to change at any time, but orders already placed will not be affected by subsequent price changes. We take utmost care to ensure product and delivery prices are accurate; however, in the event of an error, we reserve the right to amend the order following communication with you.

3.3 Order Fulfilment
Orders will only be processed once full payment has been received. Failure to complete payment will result in cancellation of the order.

4. Cancellations and Amendments

4.1 Customer Cancellations
Should you need to cancel or amend your order, please contact us as early as possible. Cancellations made more than 24 hours before the scheduled delivery date will receive a full refund. For bespoke orders, or if cancellation is requested less than 24 hours before delivery, refunds cannot be guaranteed as flowers and materials may have already been prepared or dispatched.

4.2 Amendments
If you wish to make changes to your order, such as address corrections or adjustments to card messages, please notify us promptly. We will do our best to accommodate changes, but cannot always guarantee amendments for orders due within 24 hours.

4.3 Our Right to Cancel
We reserve the right to cancel your order at our discretion in cases including, but not limited to: suspected fraudulent activity, errors in pricing or product description, or non-availability of products. Should your order be cancelled by us, we will notify you as soon as possible and arrange for a full refund where payment has been taken.

5. Delivery Policy

5.1 Delivery Area
We deliver to addresses in Chase Cross and the surrounding localities. For certain remote or outlying areas, we may be unable to complete deliveries; this will be made clear during the ordering process. It is your responsibility as the customer to ensure the recipient will be available to receive the delivery at the specified address and time.

5.2 Attempted Deliveries
In the event that no one is available to receive the delivery, our drivers may leave a calling card with instructions for re-delivery or collection, or, at our discretion, leave the flowers in a safe place such as with a neighbour. Where specific delivery instructions are provided at checkout, we will endeavour to follow these within reason. Re-delivery may incur an additional charge.

5.3 Delivery Confirmation
Confirmation of delivery will be recorded by our driver or a confirmation message will be sent where possible. Please ensure you notify us of any queries or issues regarding non-delivery within 24 hours of the intended delivery date.

6. Returns, Refunds, and Complaints

6.1 Perishable Nature of Flowers
Due to the perishable nature of flowers and plants, we do not accept returns except where flowers are damaged upon arrival or not as described. If you are in any way dissatisfied with the condition of your flowers, please contact us with photographic evidence within 24 hours of receipt so that we may address your concerns.

6.2 Refunds
Where claims are justified in accordance with clause 6.1, we may offer an appropriate replacement, partial refund, or full refund at our discretion. We reserve the right to request the return of damaged goods (where practical) prior to issuing a refund or replacement.

6.3 Complaints and Feedback
Customer satisfaction is a priority for Flower Delivery Chase Cross. We value all feedback and encourage customers to contact us directly with any issues or queries; we will always strive to resolve complaints promptly and fairly.

7. Liability

7.1 Limitation of Liability
To the fullest extent permitted by law, Flower Delivery Chase Cross accepts no liability for loss, damage, or injury arising from misuse of the products supplied, delayed deliveries resulting from incidents beyond our control (including traffic delays, extreme weather, or acts of God), or inaccurate address details supplied by the customer. Our liability is strictly limited to the value of the order placed.

7.2 Allergies and Product Information
Please be aware some flowers or plants supplied may be unsuitable for persons with allergies, or may be toxic if handled or ingested by children or pets. It is the customer’s responsibility to ensure suitability for recipients. Detailed care instructions are provided where appropriate, but we cannot accept liability for misuse after delivery.

8. Intellectual Property and Copyright

All content, images, and product descriptions featured on the Flower Delivery Chase Cross website are the intellectual property of the service provider or their licensors. Reproduction, duplication, or modification of website materials without express written permission is prohibited.

9. Privacy and Data Protection

We are committed to protecting your personal information and comply fully with applicable UK Data Protection legislation. Personal details provided during the order process are used solely for the processing and delivery of your order, and for customer service purposes. Please refer to our Privacy Policy for detailed information regarding data collection and usage.

10. Governing Law and Jurisdiction

These Terms and Conditions and any disputes arising from your use of the Flower Delivery Chase Cross website or purchase of goods are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute.

11. Amendments to Terms & Conditions

Flower Delivery Chase Cross reserves the right to amend these Terms and Conditions at any time. Any changes will take immediate effect upon being posted to the website. It is your responsibility to review the latest Terms and Conditions before placing an order.

12. Applicability to Chase Cross and Surrounding Areas

These Terms and Conditions apply to all customers who order online flower delivery to addresses within Chase Cross and the surrounding localities. If you are unsure whether your area is eligible for delivery, please refer to our delivery information provided during the order process or contact us for clarification.

13. Contact and Customer Support

If you have any questions about these Terms and Conditions, or require support regarding your order or delivery, you are encouraged to contact our customer service team through the methods provided on our website. We are happy to assist with queries and aim to provide prompt, helpful responses to all customer requests.

Thank you for using Flower Delivery Chase Cross for your flower gifting needs. We look forward to serving you again soon.