Returns, Refunds and How We Ensure Fresh Flowers in Chase Cross
Our Promise of Freshness for Every Flower Delivery
At Flower Delivery Chase Cross, we know how important it is for your flowers to arrive radiant, fresh, and beautiful. As a trusted local florist serving households and businesses throughout Chase Cross, we take pride in sourcing premium blooms and preparing every bouquet with care. That’s why every purchase is supported by our Fresh Flowers Guarantee, ensuring your flowers will be delivered in peak condition.
Damaged-on-Arrival Policy
While we meticulously check every arrangement prior to dispatch, damage can occasionally occur in transit. If your flowers arrive damaged, wilted, or significantly compromised, please notify us as soon as possible on the day of delivery. We consider each situation individually and strive to put things right quickly for every recipient in Chase Cross and the surrounding areas.
To help us address your concern swiftly, please retain the original bouquet and, where possible, take a photo showing the damage. This helps us assess the circumstances and improve future deliveries.
Our Freshness Window
We guarantee that all flowers delivered by Flower Delivery Chase Cross will remain fresh and vibrant for a minimum of five days from the delivery date, provided they are cared for in accordance with the supplied instructions. If you believe your flowers have not lasted as promised, please contact us within this window. We're committed to delivering only the freshest arrangements for every customer in Chase Cross.
Refunds and Replacement Options
Your satisfaction is our priority. Should your order not meet our Fresh Flowers Guarantee, we offer the following resolution options for all Chase Cross deliveries:
- Replacement Arrangement: We will prepare and deliver a replacement bouquet at the earliest possible opportunity, at no extra cost to you.
- Full or Partial Refund: If a replacement does not resolve the issue, or if you prefer a refund, we are happy to provide a full or partial refund depending on the situation.
We process refunds promptly, though it may take up to five working days for the amount to appear in your account depending on your bank or payment provider.
Complaints Handling Process
Your feedback makes us better. If you have a complaint about your flowers or our service, please get in touch as soon as possible. We treat every concern with urgency and respect, aiming to resolve matters promptly and to your satisfaction.
Our process:
- Contact us with your order details and nature of your concern.
- We will investigate and respond within two working days.
- If you are not satisfied with our initial response, we will escalate your case for a thorough review and follow-up.
Our goal is always to resolve complaints quickly and fairly, maintaining our reputation as a dependable Chase Cross florist for private and business customers alike.
Local Service, Trusted Quality
Flower Delivery Chase Cross is proud to be a local, independent florist, delivering outstanding service to our neighbours and the wider local community. Whether it’s a bouquet for a loved one, a corporate order, or a special celebration, we are dedicated to ensuring every fresh flower delivery brings a smile to your face. Thank you for choosing us for your floral needs in Chase Cross.
